{"id":6111,"date":"2023-10-27T20:21:44","date_gmt":"2023-10-27T20:21:44","guid":{"rendered":"https:\/\/infundpros.com\/business\/retailers-are-overstating-the-impact-of-theft-report-says\/"},"modified":"2023-10-27T20:21:44","modified_gmt":"2023-10-27T20:21:44","slug":"retailers-are-overstating-the-impact-of-theft-report-says","status":"publish","type":"post","link":"https:\/\/infundpros.com\/?p=6111","title":{"rendered":"Retailers are overstating the impact of theft, report says"},"content":{"rendered":"
\n

\n Retailers say theft is exploding, and some data from retailers along with numerous videos of violent store robberies and looting seem to support the claim.\n <\/p>\n

\n But some retail analysts and researchers,\u00a0bolstered by local crime statistics,\u00a0say stores may be over-stating the extent and impact of theft. Why? It\u2019s a useful deflection, camouflaging weak demand, mismanagement and other issues denting business right now. And it forces lawmakers to respond.\n <\/p>\n

\n Across the country, the \u201cactual increase in rates of theft\u201d at stores does not \u201ccorrespond to the increase in company commentary and actions\u201d on theft, according to a new report by retail analysts at William Blair. \u201cRetailers are increasingly vocal on the subject, in part to draw out government action,\u201d the analysts wrote.\n <\/p>\n

\n To be sure, theft is impacting retailers much more than it was before the pandemic. That\u2019s because theft has also gotten more visible and more violent, retailers say, and has put employee safety at risk in some cases.\n <\/p>\n

\n But a host of other issues, from inflation to rising costs, are impacting retailers, too.\u00a0Theft is just one of many structural issues chains are facing, most notably the shift to online shopping and over-expansion of brick-and-mortar retail.\n <\/p>\n

\n \u201cCompanies are also likely using the opportunity to draw attention away\u201d from lower profit margins due to higher promotions and poor inventory planning in recent quarters, William Blair retail analysts Dylan Carden and Phillip Blee said in a report this week. Many retailers\u00a0misjudged\u00a0how much merchandise they needed to carry and now have a glut.\n <\/p>\n

\n Debating over shrinkage<\/strong>\n <\/p>\n

\n The analysts noted that overall shrink \u2014 merchandise losses due to external and internal theft, damaged products, inventory mismanagement and other errors \u2014 makes up just 1.5% to 2% of retailers\u2019 sales. That percentage has remained steady for years, despite retailers sounding the alarm more than ever about theft.\n <\/p>\n

\n The National Retail Federation said that retailers\u2019 losses, known as shrink, increased 19% last year to $112 billion, based on a\u00a0survey of 177 retailers. But shrink as a percentage of sales fell during the height of the pandemic as stores temporarily closed and grew in 2022 as stores re-opened.\n <\/p>\n

\n This hit to profits is relatively small and fleeting \u2014 not reason enough alone to close stores according to the analysts. At nine major retailers that have increasingly cited the rising impact of theft, shrink as a percentage of sales increased just 0.4% in 2022, they found.\n <\/p>\n

\n \u201cWe believe there is a disconnect\u2026between the expected increase in shrink and the attention it has drawn,\u201d the analysts said.\n <\/p>\n

\n A top Walgreens executive seemed to indicate as much earlier this year: \u201cMaybe we cried too much last year\u201d about theft and other losses, Walgreens finance chief James Kehoe acknowledged in January. Kehoe is no longer with Walgreens.\n <\/p>\n

\n Alex Vitale, a professor of sociology at Brooklyn College who studies policing, said business leaders had turned retail theft into a \u201cmoral panic\u201d to mobilize a stronger police and criminal justice response.\n <\/p>\n

\n \u201cIt shows us the way certain crimes in certain moments get mobilized far beyond their impact to play into a set of political and social debates,\u201d he said.\n <\/p>\n

\n An earnings call excuse?<\/strong>\n <\/p>\n

\n Many chains, however, are calling theft, particularly by organized groups stealing merchandise and re-selling it online, a national\u00a0crisis.\n <\/p>\n

\n Mentions of \u201corganized retail crime\u201d on companies\u2019 earnings calls increased 43% from January through August from a year ago, the Chamber of Commerce found.\n <\/p>\n

\n \u201cCommunities and businesses across the U.S. are facing a historic increase in crime, an alarming trend requiring a robust response,\u201d the U.S. Chamber of Commerce, the primary lobbying group for businesses, said in a\u00a0report\u00a0this week.\n <\/p>\n

\n Cities and states are\u00a0passing new laws with harsher punishments\u00a0for organized retail crime offenses and shoplifting. Former President Donald Trump, the Republican presidential favorite in 2024, has said shoplifters should be shot.\n <\/p>\n

\n Target closings<\/strong>\n <\/p>\n

\n Target said last month that it\u2019s\u00a0closing\u00a0nine stores in major cities specifically because \u201ctheft and organized retail crime are threatening the safety of our team and guests, and contributing to unsustainable business performance.\u201d\n <\/p>\n

\n But Target\u2019s recent store closures in New York, San Francisco, Oakland, Seattle and Portland may be due more to the underperformance of Target\u2019s smaller store locations. Local crime statistics also raise questions about Target\u2019s rationale.\n <\/p>\n

\n One\u00a0analysis\u00a0by journalist Judd Legum at Popular Information found that the stores Target is closing in both New York and San Francisco had lower reported theft rates compared to other nearby locations.\n <\/p>\n

\n \u201cWe believe companies like Target could indeed be using the current narrative around shrink to take broader action in lagging parts of their business,\u201d the William Blair analysts said. \u201cWe have to acknowledge potentially ulterior, more opportunistic motives.\u201d \u201cTarget could be using shrink to mask other issues, including poor inventory management, which came to a head in 2022 following supply chain disruption\u201d and is closing stores to \u201cboost overall margins.\u201d\n <\/p>\n

\n Target has not shared data about those store closures directly. A Target spokesperson said that organized retail crime increased 50% in its stores since 2021. The company also said that theft incidents involving violence or threats had grown.\n <\/p>\n

\n Other retailers\u2019 strategies, such as self-checkout and low staffing levels, have also unintentionally made shrink worse. Costco management said this year that shrink increased \u201cin part we believe due to the rollout of self-checkout.\u201d\n <\/p>\n

\n Five Below said that shrink at stores with more self-checkout lanes was higher. The company plans to increase the number of staffed cash registers in new stores.\n <\/p>\n

\n Punitive policies<\/strong>\n <\/p>\n

\n Meanwhile, businesses are pushing for tougher criminal penalties on thieves and asking for police and prosecutors to crack down on theft.\n <\/p>\n

\n They have called for local and state government to more aggressively prosecute organized retail crime, lower the dollar thresholds for theft to rise to a felony, and reverse policies to eliminate cash bail.\n <\/p>\n

\n According to the Chamber of Commerce, 12 states have created new statutes, revised existing statutes, or created enhanced penalties for organized retail crime.\n <\/p>\n

\n But it\u2019s not clear that lowering the thresholds for felony theft is an effective deterrence.\n <\/p>\n

\n In early research on the topic in 2017, Pew Charitable Trusts\u00a0examined\u00a0crime trends in 30 states that raised their felony theft thresholds between 2000 and 2012. Pew found that raising the threshold had no impact on overall property crime or larceny rates.\n <\/p>\n<\/p><\/div>\n

Read the full article here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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